FAQs

HELP PLEASE!

How do I get the creases out of my curtains / wedding dress / dry-clean only suit / tablecloths / chair covers etc...?

The quickest, most efficient and effective way to remove creases in fabric is to steam them. Steaming plumps out the fibres of your textiles, giving them new life and making the creases just fall out – at least they do when you use a Propress Steamer’s aluminium nozzle! They are used extensively in the curtain fitting and bridal industry as it would just be impractical to try to iron these items. Propress Steamers aluminium nozzle means you can safely steam even the most delicate of fabrics.

The marquee/outfit/drapes I've hired have turned up terribly creased, what can I do?

If you need a professional garment steamer for a one off event, or a short period of time you might want to consider hiring a fabric steamer. That way you can use the top of the line commercial steamer without having to buy one outright, this is also a really great way to try before you buy! All our hire steamer machines are PRO580 models. They come in a rigid black carrying case (ideal for taking on location) and if you need a longer hose, just ask! For a small increase in the deposit we can supply the hire steamer machine with a drapery kit or a 2m hose if you prefer. We want you to love Propress Steamers and think the hire steamer is an excellent taster of what we can offer, both in terms of product and service, why not contact us for more information?

I've left it until the last minute to order a steamer, can you help?

All orders will be dispatched the next day from our Sydney Logistics Centre.

Can I buy a fabric steamer as a gift for someone else?

Yes you can. Given how much work we do in the charitable sector it is not surprising we often get asked if someone can buy a garment steamer to donate to a charity shop, or just as a present to make a friend’s life a bit easier. All invoices are sent separately from the clothes steamer, so you don’t have to worry about someone seeing how much you’ve spent, on the delivery note. While we can’t offer a gift wrapping service, we’re quite happy to include any personalised message you may like on the delivery note – just let us know if you need something different at steam@propress.com.au.

Do you hire out your professional steamers?

Yes we do. Our hire commercial steamer machines are designed for short term use and are charged on a weekly basis. We do take a deposit, which is refundable upon return of the machine in good order. All our hire Propress Steamer machines are PRO580 models. They come in a rigid black carrying case (ideal for taking on location) and if you need a longer hose, just ask! For a small increase in the deposit we can supply the hire fabric steamer machine with a drapery kit or a 2m hose if you prefer. We want you to love our product and think the hire machine is an excellent taster of what we can offer, both in terms of product and service, why not contact us for more information?

I love the product and want to use them in my stores, do you have any Health & Safety advice?

Every steamer goes out with an instruction booklet and an A4 Health and Safety poster that can be displayed in store where the steaming takes place. However we are well aware that not everybody reads instruction booklets. We have found that if a document is co-branded with your company logo, your staff are more likely to pay attention to and retain the information. We have come up with a Health & Safety pack that includes training schedules, risk assessments, basic safety and operating instructions and routine maintenance advice. Just email us with what you need and a jpeg of your logo to steam@propress.com.au and we will be happy to discuss your requirements. Need something a bit more specific, tailored to your individual needs? Let us know, we will do our best to help so that you and all your staff can steam happily and safely.

Instruction booklets and A4 Health and Safety posters are available in a variety of languages.

I WANT TO KNOW MORE!

Where could I see a commercial steamer in action?

We have showrooms and distributors in Sydney, Melbourne, Adelaide and Perth. Please contact us to arrange for a demonstration steam@propress.com.au or telephone +61 (0)2 9962 9118
Customer Care: 1800 STEAMS (1800 783 267) – Australia only.

What is the steam time of a clothes steamer?

Well this depends on what model of fabric steamer you purchase, and how you use it. The PRO290 Propress Professional Steamer has about 70 minutes of continuous steam, the PRO580 Propress Professional Steamer has about 125 mins of continuous steam. To put this in context, once you are used to steaming, a T-shirt might take 30 seconds to steam, a wedding dress 5 minutes. That’s a lot of steamed clothes! The other factor is how you use it; the PRO580 steamer has a standby feature, this means that if you are interrupted while steaming, you can put the machine on standby and it will keep the water just below steaming temperature until you need to use it again. That 125 minutes could last you all day if you are busy enough! The standby feature means that no steam is wasted – saving you time and money.

What is the anticipated life span of a commercial steamer

Propress steamers are built to last! The stainless steel boiler in each machine comes with a ten year guarantee and it is not unusual to get requests to repair machines that are 20 years old (or older!). Even in a very heavy usage environment (like a charity shop) we would estimate their lifespan to be approximately 10 years. The better you take care of your garment steamer the longer it will last. We recommend regular rinsing out and descaling of the tank and making sure that basic safety rules are followed (e.g. don’t pull the machine around by its cable!) but your fabric steamer should last for years and years. If you do encounter any problems with your garment steamer we are here to help and can offer servicing, replacement parts, or just advice, if that is what’s needed to get you up and steaming clothes or curtains again. We have been making fabric steamers for over 30 years and have hundreds of thousands of happy users, why not join them?

Do you ever have reconditioned models available?

Given the long lifespan of a Propress Steamer, it is a reasonable question. There are commercial steamers out there that outlast the businesses that purchase them. Often clothes or curtain steamers are sold on as part of a shops fixtures and fittings when someone purchases a property. Propress Steamers do occasionally have reconditioned garment steamers available. Our reputation for reliability means that we can only pick the best 2nd hand fabric steamers to recondition – usually these are ex-hire steamer machines, ex-showroom steamer models or steamer machines that have been used infrequently for exhibition or promotional purposes. We do not buy second hand steamers from customers, nor do we offer part exchanges on old machines.

MONEY, MONEY, MONEY…

Does the price include delivery and GST?

Goods and Services Tax (GST) is a broad-based tax of 10% on most goods, services and other items sold or consumed in Australia. All prices include GST. We offer free shipping Australia wide for all steamer orders.

I love Propress Steamers so much I want to buy 200 of them, can I have a discount?

You’ve come to the right place! Propress Steamers pride ourselves on our long lasting and positive relationship with multiple retailers. Some of the biggest high street names are customers and we’d love you to be one too. Contact us directly and let us know exactly what you want and when you want it and we can make it happen. We can deliver direct to your distribution centre anywhere in Australia, or to individual stores. We can even include bespoke information with each steamer.

Do you accept PayPal or AfterPay?

Yes- look out for the PayPal and AfterPay logos at the checkout point. You can still pay by card if you prefer, either way is fine by us, but we thought this might make things a bit easier for you.

STEAMING OVER THE OCEAN…

Can I buy one for use overseas?

Yes of course you can! Need a different plug? We can offer UK (type G) Euro (type F) and AUS (type I).
Need instructions in another language? We can offer instructions in English,French, German, Spanish, Italian and Arabic.
On the other side of the world and desperate for a steamer today? We can put you in touch with our network of distributors.

Do you have distributors overseas?

Yes we have distributors in Europe, Asia, Africa and Australasia. For more information and contact details, please contact us.

What languages do the instruction booklets come in?

We currently have instruction booklets for both models of Propress Professional Steamers in the following languages:
English
French
German
Spanish
Italian
Arabic
And the A4 Health and Safety poster is available in:
English
French
German
Spanish

YOU HAVEN’T ANSWERED MY QUESTION – HOW CAN I GET IN TOUCH?

If there is anything else we can help you with or any more information you would like, please do contact us. Our office hours are Monday to Friday 9am-5.30pm. We hope to hear from you soon!