Privacy and Security Frequently Asked Questions (FAQs)
We require registered users of our website and owners registering their products online to provide us with a name, telephone number, email address (if they have one) and postal address. We may also ask for additional information to assist us with our development of new products.
If you purchase a product through our website we will require you to provide us with the above information plus your payment and delivery details.
If you send us email messages, you will automatically provide us with your electronic mail address, as well as any other personally identifiable information you include in the text of your message.
We collect and store from all visitors to our website (whether they actively provide us with information or merely browse our website): the internet protocol (IP) address of the computer they are using; the browser software they use and their operating system; the date and time they access our website; the internet address of the website from which they linked directly to our website. We use this type of information to help us make our website more useful.
We may perform statistical analyses of user behaviour (for example, by analysing the website usage data gathered passively from all users) in order to measure the relative consumer interest in the various areas of our website. These analyses assist us in our product development efforts.
We may disclose statistical information to third parties in aggregate form without revealing any personal details about our users (for example, 50% of our customers buy accessories online). Propress will not reveal your personal identity in connection with the disclosure of such information.
Using the unsubscribe option included in all our email corrrespondence, or
Sending an email to firstname.lastname@example.org, or
Writing to us at Propress Australia Pty Ltd, PO Box 528, Haberfield, NSW 2045 stating that you do not wish to receive such communications.
We will provide users of our website with details of the contact information that we hold on them upon request within 30 days. To make such a request, send an email to email@example.com or write to us at Propress Australia Pty Ltd, PO Box 528, Haberfield, NSW 2045 and include your name and postal address.
If any of the information that you have provided to Propress Australia Pty Ltd changes, for example if you change your email address, name or postal address, please advise us the correct details by an email to firstname.lastname@example.org
You will know when you are in secure mode as your browser will display a padlock symbol. This will happen as soon as you’re required to login at the checkout page i.e. before you enter any personal or payment details and also when accessing the My Account section where you manage your account.
By clicking on the padlock symbol, you can check that the SSL certificate for the website is valid and in date.
Secure mode means that all of your details are encrypted to help keep them secure. Encryption created billions of code combinations to protect each transaction made on our site, so your card details cannot be viewed by anyone else using the internet.
During payment, we also ask for your card billing address as an additional security check. New security checks like the card signature code protect your credit card details online. No credit or debit card details are stored once your order has been processed.
If you have any further concerns about security, please email email@example.com or call our customer service team on 1800 STEAMS (1800 783 267)
This service is offered by Visa and MasterCard, in association with the bank that has issued your credit / debit card.
This service provides additional security when shopping online by ensuring your card is not being used by someone else.
If the credit / debit card you’re using to pay for your order qualifies for one of these services (not all cards do), you will be taken to a page hosted by your card issuer. This is a completely secure process, the information you provide will only be visible to you and your card issuer, and would never be shared with other parties.
Using this service is a matter of adding a quick extra step to your online checkout procedure. Enrolling takes moments and is secure. Each future purchase will require the password you set up when enrolling.
If you would like to learn more about these services, please contact your card issuer who should be able to assist you.