Privacy

Propress Australia Pty Ltd is committed to ensuring that your privacy is protected. This privacy policy explains what sort of information we collect about you and how you can instruct us if you prefer to limit the use of that information. It also sets out the procedures that we have in place to safeguard your privacy.

By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy, any changes will be posted on this page without notification.

Questions regarding this privacy policy should be directed to the Web-Master at steam@propress.com.au

Privacy and security FAQS

What personally identifiable information do we collect about you?

We collect information on our website users in several ways, including through cookies, registration and emails sent to us via our website. Our information collection includes the following:

We require registered users of our website and owners registering their products online to provide us with a name, telephone number, email address (if they have one) and postal address. We may also ask for additional information to assist us with our development of new products.

If you purchase a product through our website we will require you to provide us with the above information plus your payment and delivery details.

If you send us email messages, you will automatically provide us with your electronic mail address, as well as any other personally identifiable information you include in the text of your message.

We collect and store from all visitors to our website (whether they actively provide us with information or merely browse our website): the internet protocol (IP) address of the computer they are using; the browser software they use and their operating system; the date and time they access our website; the internet address of the website from which they linked directly to our website. We use this type of information to help us make our website more useful.

Like most internet websites, we use “cookies”, small files that websites use to store information on your computer. For example, the contents of your entry for a quiz on our website are temporarily stored in cookies on your computer. The cookies that we use are removed when you shut down your web browser and cannot be seen by any other website. We may also use cookies to track users as they travel through our website – for instance, we might use cookies to count the total number of unique users who are accessing our website over a particular period of time.

What do we do with the information we collect?

We use personal information to provide you with the services and goods you have requested, to monitor and improve the performance of the website, to share new information with you that we believe may be of interest, and to respond to any questions or queries you may pose to us.

We may perform statistical analyses of user behaviour (for example, by analysing the website usage data gathered passively from all users) in order to measure the relative consumer interest in the various areas of our website. These analyses assist us in our product development efforts.

We will not use your personal data to contact you with marketing information unless you have specifically opted in to receive such communications. If you have opted in to receive marketing communications, you have the right to opt out at any time – see “What opt out rights and rights to obtain details of the information we hold on you do you have?”

Propress Ltd products and sites are not aimed at children. We do not knowingly store personal data from children. If you are aware of any child that has provided personal data, or are a child that have provided personal data, please contact us at steam@propress.com.au – all personal data will be erased immediately.

How long do we store your personal information?

This will vary depending on what type of personal information you have shared and for what reason. If you have purchased an item we will store your information for at least as long as the warranty period of that machine (up to 10 years) or for the length of time we are required to keep the information by law. At any stage you have the right to request a report on what personal data we store, or the right to request erasure of all stored personal data – see “What opt out rights and rights to obtain details of the information we hold on you do you have?”

With whom do we share the information we collect?

We share personally identifiable information with companies who are acting as our agents (as long as they agree to use the information for the legitimate business purposes specified by Propress). Our agents include, for example, service agents who we use to service Propress products, or the courier companies used to deliver purchases. We will also share personally identifiable information if you have given us permission to do so. Finally, we will share your personal information if required by law to do so, including in response to legal processes, such as a court order or subpoena, or to comply with other federal, state or local laws.

We may disclose statistical information to third parties in aggregate form without revealing any personal details about our users (for example, 50% of our customers buy accessories online). Propress will not reveal your personal identity in connection with the disclosure of such information.

What opt out rights and rights to obtain details of the information we hold on you do you have?

If you wish to opt out of being contacted by Propress or its agents about our products and services, you may either do so at the time you provide us with your contact details, or at any time by:

Using the unsubscribe option included in all our email corrrespondence, or sending an email to steam@propress.com.au.

We will provide users of our website with details of the contact information that we hold on them upon request within 30 days. To make such a request, send an email to steam@propress.com.au.

You have the right to request that your personal data is deleted and we will respond to such requests within 30 days. There are some circumstances where this request may not be granted and any rejected requests will have a full explanation of the justification for refusal.

If any of the information that you have provided to Propress Ltd changes, for example if you change your email address, name or postal address, please let us know the correct details by an email to steam@propress.com.au

Links to third party websites

As a service to you, we may provide links to websites operated and controlled by third parties. Those third parties have their own information collection practices. We are not responsible for their information collection practices or for the content of their sites. We encourage you to review carefully the privacy policies of all websites, including those websites which can be accessed from this site.

Google Web Fonts
For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly. For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our plugin. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO. If your browser does not support web fonts, a standard font is used by your computer. Further information about handling user data, can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy at https://www.google.com/policies/privacy/.

YouTube
Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited. If you’re logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account. YouTube is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO. Further information about handling user data, can be found in the data protection declaration of YouTube under https://www.google.de/intl/de/policies/privacy.

PayPal

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

AfterPay

We accept payments through AfterPay. When processing payments, some of your data will be passed to AfterPay, including information required to process or support the payment, such as the purchase total and billing information.

Please see the AfterPay Privacy Policy for more details.

Hustle

When visitors or users submit a form or view a module, we capture the IP Address for analysis purposes. We also capture the email address and might capture other personal data included in the form fields.

How long we retain your data

When visitors or users submit a form or view a module we retain the data for 30 days.

Where we send your data

All collected data might be shown publicly and we send it to our workers or contractors to perform necessary actions based on the form submission.

MailChimp

We use MailChimp to manage our subscriber list. Their privacy policy can be found here MaliChimp Privacy Policy.

What kind of security is used to protect your information?

All information about you that we store on our web server is in secure databases protected through a variety of technical access controls.

Secure online shopping at propress.com.au

All Propress website activity that incorporates your personal details is securely encrypted using Secure Socket Layer (SSL) technology. SSL technology prevents you from inadvertently revealing personal information using an insecure connection.

You will know when you are in secure mode as your browser will display a padlock symbol. This will happen as soon as you’re required to login at the checkout page i.e. before you enter any personal or payment details and also when accessing the My Account section where you manage your account.

By clicking on the padlock symbol, you can check that the SSL certificate for the website is valid and in date.

Secure mode means that all of your details are encrypted to help keep them secure. Encryption created billions of code combinations to protect each transaction made on our site, so your card details cannot be viewed by anyone else using the internet.

During payment, we also ask for your card billing address as an additional security check. New security checks like the card signature code protect your credit card details online. No credit or debit card details are stored once your order has been processed.

Payment Gateways

AfterPay
By using this extension, you may be storing personal data or sharing data with an external service. Learn more about how this works.

PayPal
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

If you have any further concerns about security, please email steam@propress.com.au or call our customer service team on 1800 STEAMS (1800 783 267)

Verified by Visa and MasterCard SecureCode

Verified by Visa and MasterCard SecureCode is a simple and secure way to shop online.

This service is offered by Visa and MasterCard, in association with the bank that has issued your credit / debit card.

This service provides additional security when shopping online by ensuring your card is not being used by someone else.

If the credit / debit card you’re using to pay for your order qualifies for one of these services (not all cards do), you will be taken to a page hosted by your card issuer. This is a completely secure process, the information you provide will only be visible to you and your card issuer, and would never be shared with other parties.

Using this service is a matter of adding a quick extra step to your online checkout procedure. Enrolling takes moments and is secure. Each future purchase will require the password you set up when enrolling.

If you would like to learn more about these services, please contact your card issuer who should be able to assist you.