I’ve tried everything and it’s still not working, what next?
It sounds like your Propress Steamer needs a service, don’t worry – we’re here to help!
Return to base for servicing.
Propress has been making and servicing Propress Steamers for almost 40 years. If there’s something wrong with your Propress Steamer and you’ve gone through all the troubleshooting options, it’s time for a service by the professionals.
- Call us on free phone 1800 STEAMS (1800 783 267) or email firstname.lastname@example.org with your details.
We will need to know:
- your business name and address (physical, postal and email),
- the steamer’s serial number (the serial number is on a small sticker at the back of the steamer next to the British flag),
- a description of what’s wrong with your steamer. We don’t expect you to be an engineer, but if you can give us a broad description of what it is doing (or not doing), it gives our engineers a place to start with the repairs.
- Pack your Propress Steamer for transit.
- take off the hose and poles (if there’s nothing wrong with these do not send them to us – we just need the body of the machine. If you need only a hose repair then send the hose and its fittings only),
- make sure the machine is empty of water,
- box the body of the machine up in a sturdy cardboard box (its carry case is good for this), put something with your address inside the box (so we know who has sent it),
- We will give you the address of your nearest service centre – we have service centres and technicians in Sydney, Melbourne, Adelaide, Perth, Hobart, Launceston and Townsville, You can courier the package or we will organize for it to be picked up, at cost.
- Our engineers will inspect, repair and test your steamer. Propress Steamer repairs usually cost between $100.00 and $450.00+GST depending on the age and condition of the unit. Most repairs take 5 working days or less.
We understand that many of our customers cannot be without their steamers even for a few days. If this is the case for you give us a call on free phone 1800 STEAMS (1800 783 267) or email email@example.com and we can hire a Propress Steamer to cover you for the duration of the repair.